These Terms and Conditions (“Terms”) are an agreement between Nexus Infratech LLC, a Texas limited liability company operating as Orqaa (“Orqaa”, “we”, “us”), and the person or organization that registers for or uses Orqaa (“you”, “Customer”).
By registering for an account, clicking to accept these Terms, or using Orqaa, you agree to them. If you do not agree, do not use Orqaa.
If you are accepting on behalf of a company, you confirm that you have authority to bind it, and “you” means that company.
2.1 Owner accounts. A property owner registers with a name, email address, phone number and password, and confirms their details with a one-time passcode. The owner holds the account and is responsible for it.
2.2 Manager accounts. An owner can create general manager and assistant general manager accounts, each with its own username and password, and give each one access to specific departments.
2.3 Staff access. Staff sign in with the property’s numeric property code and by choosing their name from the property’s staff list. They have no passwords and do not create their own accounts.
Anyone holding the property code who appears on the staff list can sign in as that person. You are responsible for keeping the property code confidential within your organization, for who you give it to, and for removing staff records promptly when someone leaves. You can ask us to regenerate a property code at any time.
2.4 Your responsibilities. You must keep credentials confidential, make sure the information you enter is accurate, tell us promptly if you suspect unauthorized access, and make sure everyone using Orqaa under your account follows these Terms. You are responsible for all activity on your account.
2.5 Eligibility. You must be at least 18 and able to enter into contracts. Orqaa is for business use only.
3.1 New owner accounts get 30 days free. No payment card is needed to start.
3.2 Submit the in-app trial feedback — a satisfaction rating, a recommendation score and any comments — and we add another 30 days. This is available once per account.
3.3 If the trial ends without a subscription, the account becomes inactive and access is suspended. Your data stays where it is and becomes available again as soon as you subscribe, subject to section 10.
3.4 We can change trial terms for future customers at any time. A trial already running is not affected.
4.1 Price. Orqaa costs $40 per month or $400 per year. The subscription is per owner account and covers every property on that account — add as many properties as you need at no extra charge. Current pricing is always shown in the app.
4.2 How you pay. Payments are processed by Stripe. By subscribing you also accept Stripe’s terms. We never receive or store your card details.
4.3 Automatic renewal. Your subscription renews automatically. At the end of each billing period — every month on the monthly plan, every year on the annual plan — we charge the payment method on file at the then-current price, and this continues until you cancel. You can see your renewal date and cancel at any time in the billing portal inside the app. Cancelling is a few clicks and needs no phone call or email.
4.4 Taxes. Prices exclude tax. You are responsible for any sales, use or similar taxes, other than taxes on our income.
4.5 If a payment fails. We keep your access open for a 3-day grace period while we retry. If payment still has not gone through by the end of it, the account is suspended. Your data is kept during suspension, subject to section 10.
4.6 Price changes. We will give you at least 30 days’ notice by email before a price change, and it will only take effect at your next renewal. If you do not want to pay the new price, cancel before it takes effect.
5.1 Cancelling. You can cancel at any time in the billing portal in the app, or by emailing support@orqaa.com. There is no minimum term and no cancellation fee.
5.2 When cancellation takes effect. Cancellation takes effect at the end of your current billing period. You keep full access until then, and we do not charge you again. On the annual plan, cancel at least 30 days before your renewal date to be sure the next annual charge does not go through.
5.3 Refunds. Fees already paid are non-refundable, and we do not refund partial periods or unused time, except where the law requires a refund. If you believe you have been charged in error, email support@orqaa.com and we will look into it and put right anything that is genuinely our mistake.
5.4 When we can suspend or end your access. We may suspend or terminate your account:
5.5 After termination. Your right to use Orqaa ends. Section 10 governs what happens to your data.
You must not, and must not let anyone else:
7.1 You own it. As between you and us, everything you and your team put into Orqaa — data, files, documents, recordings — is yours (“Customer Data”).
7.2 What we may do with it. You give us permission to host, store, copy, transmit, display and process Customer Data purely to run, secure, support and improve the service for you, and as our Privacy Policy describes.
7.3 What you promise us. You confirm you have the right to upload Customer Data and to let us process it, and that doing so breaks no law and no one else’s rights. This covers staff lists, standards documents, and the emergency contact details you enter for other people.
7.4 Your staff’s information. Where Customer Data includes information about your staff, you are the controller of it and we act as your service provider. You are responsible for having a proper basis to collect it, for telling your staff about it, and for obtaining any consent your local law requires. Orqaa records identifiable individual activity — check-in and check-out times, task completion, help requests, points and rankings — and your owners and managers can see all of it. Our Privacy Policy sets out how we handle it.
7.5 Aggregate statistics. We may produce anonymized, aggregated statistics about how the service is used, in order to run and improve it. These never identify you, your property or any individual.
7.6 We do not train AI on your data. Your Customer Data is not used to train artificial intelligence models, by us or by our providers.
8.1 What it does. Upload a brand standards manual, standard operating procedure or checklist, and Orqaa uses AI to produce a draft task list organized by department and frequency.
8.2 You must review the draft. AI output can be incomplete, inaccurate, wrongly categorized or out of date. Review, correct and approve any AI-generated task list before you rely on it. We do not warrant that it reflects your brand standards, your franchise agreement, or any legal or regulatory requirement.
8.3 Where it goes. Document text is sent to Anthropic PBC for processing, as described in our Privacy Policy. Do not upload documents containing personal, guest or confidential third-party information.
8.4 Orqaa Assist. The in-app assistant answers a fixed set of questions from your property’s own live data using database queries. No AI model is involved and no data leaves our systems. Its answers reflect what has been recorded in Orqaa, which will be incomplete if work has not been logged.
9.1 Orqaa’s compliance date reminders, task lists, shift reports and activity logs are operational tools. They are not legal, regulatory, safety, licensing, employment or tax advice, and they neither create nor evidence compliance with any law, brand standard or franchise agreement.
9.2 Do not rely on notifications alone. Delivery depends on your device settings, your network, and third-party email, text and push providers. We do not warrant that any reminder or notification will be delivered, delivered on time, or received. Never use Orqaa as your only safeguard for a safety-critical, licensing or statutory deadline.
9.3 Not a payroll record. Shift and activity records show what was entered into Orqaa. They are not a timekeeping system of record and must not be the sole basis for any wage, hour or payroll decision.
9.4 You remain solely responsible for the operation, safety, licensing and legal compliance of your property.
10.1 While your account is active, you can view and download your data through the reporting and export features in the app.
10.2 After your account ends, we keep Customer Data for 90 days, so you can ask us for an export at support@orqaa.com. After that we delete or anonymize it, except where we must keep it for legal, tax, accounting or dispute reasons, and except for backups, which are overwritten on our normal cycle within 12 months.
10.3 You can ask us to delete your account and its data at any time by emailing support@orqaa.com. We will action it within 30 days and confirm when it is done.
Orqaa — the applications, the platform, the documentation, and all names, logos and designs — belongs to us and our licensors and is protected by intellectual property law. While your subscription is active we grant you a limited, non-exclusive, non-transferable, revocable right to use Orqaa for your own internal business purposes. No other rights are granted. If you send us feedback or suggestions, we may use them freely and without owing you anything.
Orqaa depends on third parties including Stripe, Anthropic, Google Firebase, our text message and email providers, and our hosting providers. We are not responsible for their acts or omissions or for interruptions they cause. Your use of Stripe’s checkout and billing portal is governed by Stripe’s own terms.
13.1 We work to keep Orqaa available but do not guarantee uninterrupted service. Maintenance, updates and third-party failures can cause downtime. No specific uptime level is promised under these Terms.
13.2 Support is available by email at support@orqaa.com. We aim to respond to every request within one business day.
13.3 We may add, change or remove features. We will not materially reduce the core functionality of a paid plan during a period you have already paid for without telling you, and if the reduction is material you may cancel and receive a pro-rated refund of the unused prepaid fees.
EXCEPT AS EXPRESSLY STATED IN THESE TERMS AND TO THE FULLEST EXTENT PERMITTED BY LAW, ORQAA IS PROVIDED “AS IS” AND “AS AVAILABLE”. WE DISCLAIM ALL WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE OR SECURE, THAT DEFECTS WILL BE CORRECTED, OR THAT ANY OUTPUT, REMINDER, REPORT OR AI-GENERATED CONTENT WILL BE ACCURATE OR COMPLETE.
TO THE FULLEST EXTENT PERMITTED BY LAW, NEITHER PARTY IS LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, BUSINESS, GOODWILL OR DATA, EVEN IF WARNED THAT THEY WERE POSSIBLE.
OUR TOTAL LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE FEES YOU PAID US IN THE 12 MONTHS BEFORE THE EVENT THAT GAVE RISE TO THE CLAIM AND (B) US$500.
These limits do not apply to your obligation to pay fees, to either party’s obligations under section 16, to a breach of confidentiality, to fraud, gross negligence or willful misconduct, or to anything that cannot be limited by law.
You will defend and indemnify us against any third-party claim, and any resulting losses, damages, costs and reasonable legal fees, arising from: (a) your Customer Data, including a claim that it infringes someone’s rights or was uploaded unlawfully; (b) your use of Orqaa in breach of these Terms or of any law; (c) a claim by your staff or a regulator about your monitoring of your personnel or your use of information about them; or (d) your reliance on AI-generated output or on a reminder or report.
We will defend and indemnify you against any third-party claim that Orqaa itself, used as these Terms allow, infringes that party’s intellectual property rights, and we will pay any resulting damages finally awarded, provided you tell us promptly and let us control the defense.
Each of us will protect the other’s confidential information with at least reasonable care, use it only as these Terms allow, and not disclose it except to people and advisers who need it and are under equivalent obligations. This does not cover information that is public, independently developed, or properly received from someone else, or disclosures the law requires.
We may update these Terms. We will post the new version here and update the date at the top. For material changes we will give account holders at least 30 days’ notice by email or in the app. Continuing to use Orqaa after the effective date means you accept the change. If you do not accept a material change, cancel under section 5 before it takes effect.
These Terms are governed by the laws of the State of Texas, without regard to its conflict of laws rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
Any dispute arising out of or relating to these Terms or to Orqaa will be brought exclusively in the state or federal courts located in the State of Texas, and both parties consent to the personal jurisdiction of those courts.
Both parties agree that any claim will be brought only in an individual capacity, and not as a plaintiff or class member in any class or representative action.
Before filing anything, please email support@orqaa.com describing the problem. Most disputes can be resolved quickly, and we will make a genuine effort to do so within 30 days.
20.1 Entire agreement. These Terms and the Privacy Policy are the whole agreement between us on this subject and replace any earlier discussions.
20.2 Assignment. You may not assign these Terms without our written consent. We may assign them to an affiliate or in connection with a merger, acquisition or sale of our business.
20.3 Severability. If any part of these Terms is unenforceable, the rest stays in force.
20.4 No waiver. If we do not enforce something straight away, we have not waived it.
20.5 Force majeure. Neither party is liable for a failure to perform caused by events outside its reasonable control.
20.6 Notices. We will send notices to the email address on your account. Send notices to us at support@orqaa.com.
20.7 Relationship. We are independent contractors. Nothing here creates a partnership, joint venture, agency or employment relationship.
If you downloaded the Orqaa app from the Apple App Store, the following also applies:
Nexus Infratech LLC, operating as Orqaa
support@orqaa.com
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Notes on new features and on running a hotel better. Once a month at most, and easy to get out of.
